Key Metrics

This article provides an understanding of key metrics, how to monitor them. Additionally, it highlights the importance of maintaining 0% active alarms to ensure seamless network operations.

TABLE OF CONTENTS

• Key Metrics
• Prerequisites
• Step-by-Step Instructions
  • Viewing Alarm Trends
  • Viewing Infrastructure trends
  • Firmware Status Overview
  • Connected clients

Prerequisites

• Login to the Shasta Cloud Portal
• Choose either one of Deployment view or the Network View to view the Vital Info Panel

Step-by-Step Instructions

Click on the left Menu → Dashboard, that brings out the Vitals panel in the top row of the page that loads.

Note that the displayed result in the top row corresponds to the MSP/Org Level that is currently selected. For example, when a sub-org is selected note that the indicators change and the numbers displayed reflect those actuals of the selected sub-org only.

Viewing Alarm Trends

Step-1: Viewing Active Alarms

• By default, the Active Alarms would be selected in the first widget and would display the % of Active alarms under the MSP venue(s).
• As an example, here there are about 1 venue that has active alarm amongst the 11 venues
  
• The trend indicator suggests that the active alarms over venues has reduced by 50% compared to last day.

Step-2: Viewing Online, Offline and Pending state venues

• Click on the pull-down menu in the widget to bring out other options such as these. The various options include Online Venues, Offline Venues, Pending Venues, and Total, apart the Active alarm venues.
  
• Once selected with the interested info, the vitals row will now get updated to show the info that user wants to be seen on the Vitals Panel. this selection is persistent across the user session, and anytime the user returns to this view.

Note that the trend indicator has now changed to 10% Up, indicating that in the last 24 hours 10% of the venues have moved back Online.

A venue is considered to be Offline if at least one of its Infrastructure is not connected to Shasta Cloud.

Viewing Infrastructure trends

Step-1: By default, the Online Infrastructure would be selected in the first widget and would display the % of Online infrastructure under the current selected hierarchy of the Org.

Step-1: Similar to selection of Venue trends, the infra trends can also be customized to select from one of the below

Firmware Status Overview

The Firmware Status Overview Widget provides a quick snapshot of the current firmware state across your infrastructure. This widget helps administrators track the firmware version consistency, identify upgrade failures, and monitor scheduled updates. By keeping firmware up to date, organizations can ensure security, stability, and feature availability. The following key metrics are displayed:

• Running Latest – Displays the count of infrastructure devices currently running the latest firmware available on the Cloud.
• Other Release – Indicates the number of devices running a firmware version that is not recognized or supported by the Cloud.
• Firmware Failed – Shows the count of devices where a firmware upgrade attempt has failed, requiring troubleshooting or reattempting the update.
• Update Scheduled – Lists the number of infrastructure devices with a pending firmware update that is scheduled to be applied.

Connected clients

The Connected Clients Widget provides a real-time view of the number of active devices connected to the network. It helps administrators monitor client distribution across wired and wireless connections, ensuring seamless connectivity and network performance. 

For further assistance if you encounter issues, please reach out to Shasta Cloud support.



Article Revision: 3.2