Clients - Ban Clients

Instructions for banning and unbanning clients in the Shasta Cloud Portal, including steps for accessing client sections, confirming actions, and viewing event history.

TABLE OF CONTENTS

• Prerequisites
• Step-by-Step Instructions
  • Ban a client
  • Remove a ban on a client
  • Viewing ban and unbanned events

Prerequisites

• Sign in to the Shasta Cloud Portal.
• From the left-hand menu, select Clients to open the Clients page.

Step-by-Step Instructions

Ban a client

Banning a client prevents it from connecting to the network and moves it to the Banned list. Follow the steps below to ban a client from the network.

Step-1: Access the Clients Section

• Navigate to the Clients section in the Shasta Cloud Portal.
• Locate the client you want to ban from the list

Step-2: Open the Ban Menu and Confirm the Action

• At the end of the row for the selected client, click the breadcrumb (⋮) icon to open additional options.
• Select Ban Client from the menu.
• A confirmation dialog will appear. Click Yes to proceed.
• Click Cancel if you do not wish to proceed.

Step-3: View Confirmation Message

• A notification will confirm that the client has been successfully banned.

Step-4: Client Moves to the Banned List:

• The banned client is removed from the Connected Clients list.
• It is now visible under the Historical quick filter.

• You can also find the client under the Banned quick filter.

Step-5: Alternate method: Using the Client Details Page

• Navigate to the Clients section.
• Click on the client’s name to open its details page.
• Click the Ban Client button on the details page.

Step-6: Confirm the Action

• A confirmation dialog will appear. Click Yes to proceed.
• Click Cancel if you do not wish to proceed.

Remove a ban on a client

Step-1: Access the Banned Clients List

• Navigate to the Clients section in the Shasta Cloud Portal.
• Select the Banned quick filter to display all banned clients

Step-2: Open the Ban Remove Menu

• Locate the client you want to unban.
• Click the breadcrumb (⋮) icon at the end of the row to open additional options.
• Select Remove to lift the ban.

Step-2: Confirm the Action

• A confirmation dialog will appear. Click Yes to proceed.
• Click Cancel if you do not wish to proceed.

Step-3: View Confirmation Message

• A notification will confirm that the action was successful.
• The client will no longer appear in the Banned quick filter.

Step-4: Alternate method: Using the Client Details Page

• Navigate to the Clients section.
• Click on the client’s name to open its details page.
• Click the "x" mark next to the network where you want to lift the ban.
• If the client was banned on multiple networks, you will see all associated networks listed. Select the one(s) you want to unban.

Step-5: Click Apply to finalize the changes.

Step-6: Confirm the Action

• A confirmation dialog will appear. Click Yes to proceed.
• Click Cancel if you do not wish to proceed or selected the option by mistake.

Viewing ban and unbanned events

Step-1: Select the "Historical" or "Banned" quick filter to view the relevant list of clients.

Step-2: Select the Client

• Click on the client you want to view in detail.
• Review the client's history, including banned and unbanned events

For further assistance if you encounter issues, please reach out to Shasta Cloud support.



Article Revision: 3.2