Clients - View and manage

Created by Binny Jeshan, Modified on Tue, 1 Apr at 12:30 PM by Binny Jeshan

Clients - View and manage

Guide to viewing, filtering, exporting, and analyzing client details in the Shasta Cloud Portal, including real-time connectivity metrics and device information.

TABLE OF CONTENTS

Prerequisites
Step-by-Step Instructions

Prerequisites

Step-by-Step Instructions

Viewing the clients

Step-1: Navigate to the left menu and select Clients. This will display the Clients page

The following columns are displayed

Column information

Column Name	Type	Description	Hide able	Filter	Sorting	Search	Hover action	Click action
Name	Text	The name or vendor of the client	Yes	No	Yes	Yes	No	Yes, opens to view more details of the client device
MAC Address	MAC	The MAC Address of the client.	Yes	No	Yes	Yes	No	No
IP Address	Text	The IP Address assigned to the client.	Yes	No	No	Yes	Yes, Displays as example: Last Updated: March 08, 2025 at 12:39:28 AM (IST)
Network	Text	The name of the network where client connected	Yes	Yes	Yes	No	No	Yes, opens that network settings
Identity	Text	Identity name of the user	Yes	No	Yes	Yes	No	No
Infrastructure	Text	The name of the infrastructure where client connected.	Yes	No	Yes	Yes	No	Yes, Opens that infra settings
Organization	Text	The name of the organization where the client connected	Yes	Yes	Yes	Yes	No	Yes, Opens that Org Dashboard
Venue	Text	The name of the venue where the client connected.	Yes	Yes	Yes	Yes	No	Yes, Opens that Venue Dashboard
VLAN	Number	VLAN Id assigned to the client	Yes	No	Yes	Yes	No
Band	Category (2G, 5G etc)	The frequency band used by the client.	Yes	Yes	Yes	Yes	No
Connected	Text	The timestamp when the client got connected or was last connected.	Yes	No	Yes	Yes	Yes, Shows connected time
Channel	Number	The channel used by the client.	Yes	No	Yes	No	No
RSSI	Number	RSSI value of the client.	Yes	No	Yes	No	No
Download	Graph		Yes	No	No	No	No
Upload	Graph		Yes	No	No	No	No

Step-2: Use the filters (Predefined and custom) that are provided to narrow down the clients list or use the Search Box to search for certain client or a set of clients based on the search capabilities of the table.

Connected Wireless Clients’ Trends

Step-1: Navigate to the left menu and select Clients. This will display the Clients page

Step-2: Click the expand graph option in the Connected Wireless Clients graph

The Connected Wireless Clients graph provides a visual representation of the number of devices connected to the network over a given period. This helps network administrators monitor client trends, detect anomalies, and assess network utilization.

Understanding the Graph Elements

X-Axis (Time): Displays the selected time range (e.g., Last 30 Days).
Y-Axis (Client Count): Represents the number of wireless clients connected at a given time.
Blue Line with Data Points: Shows the number of clients at different time intervals.
Shaded Area: Highlights the region under the line chart, making it easier to visualize fluctuations in client connections over time.

Key Insights from the Graph

Stable Connections: A relatively flat line indicates a consistent number of connected clients.
Sudden Drops or Spikes: These could signal network issues, configuration changes, or periods of high demand.
Recurring Patterns: Fluctuations at regular intervals may indicate scheduled device activity or peak usage times.

How to Use the Graph for Troubleshooting

Frequent Client Disconnections: May indicate signal coverage issues, interference, or network configuration changes.
Abrupt Drops to Zero: Could suggest access point failures, SSID broadcast issues, or authentication failures.
High Client Count Spikes: Might indicate unauthorized users, excessive roaming, or an increase in active devices.

Exporting Clients

Step-1: From the table view, click on the Export icon

Step-2: Find the exported file in the Downloads Folder that is set on the browser that you are currently into. The file name is saved as example: Clients List-(45).xlsx

The following information is exported

Column Name	Description
Name	The name or vendor of the client
MAC Address	The MAC Address of the client.
IP Address	The IP Address assigned to the client.
Network	The name of the network where client connected.
Identity	Identity name of the user.
Infrastructure	The name of the infrastructure where client connected.
Organization	The name of the organization where the client connected.
Venue	The name of the venue where the client connected.
VLAN	VLAN Id assigned to the client
Band	The frequency band used by the client.
Connected	The timestamp when the client got connected or was last connected.
Channel	The channel used by the client.
RSSI	RSSI value of the client.

Specific Client Details

Step-1: Navigate to the left menu and select Clients. This will display the Clients page

Step-2: In the list of clients that are displayed, select any of the listed clients’ by clicking on its name.

This opens the detailed info of the client.

Step-3: Explore the Client details in the Client Details Widget

The Client Details Widget provides a real-time overview of a connected device's status, network information, and connectivity metrics. This widget helps network administrators monitor and analyze client connections, signal strength, and performance.

Considering the above as an example, here is the breakdown of the information.

Device Details
- Name: Identifies the connected device (e.g., Laptop Dell Inspiron).
- Private IP: Displays the device's assigned local IP address (192.168.1.79).
- Connection Duration: Indicates how long the device has been connected (5 minutes).
- Identity: Additional user or device identification (currently not assigned).
Network Information
- SSID (Network Name): Displays the connected network (Everest).
- Wi-Fi Band: Indicates the frequency band used (2G).
- Channel & Bandwidth: Specifies the operating channel and width (Channel 1, 40 MHz).
- VLAN: Shows the VLAN assignment (not configured in this example).
- RSSI (Signal Strength): Measures the received signal strength (55 dBm).
- Physical Data Rates:
  - TX Rate (Transmit): 108 Mbps
  - RX Rate (Receive): 52 Mbps
Infrastructure & Location
- Access Point (AP): Identifies the AP the client is connected to (Living Room AP-101).
- Venue: Specifies the physical location (Tower 3).

Step-4: Explore the Client Events’ timeline.

Various columns that are displayed in the Events table are:

Column Name	Type	Description	Hide able	Filter	Sorting	Search	Hover action	Click action
Time	Timestamp	Timestamp when the event got raised.	No	No	Yes	No	Yes, Displays as example: Last Updated: March 08, 2025 at 12:39:28 AM (IST)	No
Severity	Categorical 1. Critical 2. Major 3. Minor	Severity of the event	No	Yes	Yes	Yes	No	No
Event	Categorical (refer below)*	Type of the event	No	Yes	Yes	Yes	No	No
Details	Text	Textual description of the event	No	No	No	No	No	Yes, if the event has URLs, then those URLs can be clicked for navigation.

Various events/event types that are displayed in the Client event timeline are:

Connect
Disconnect
Reconnect
AAA Server not Responding
AAA Server Rejected Authentication
PSK/Passphrase Mismatch
Banned
Unbanned

Functional Elements

Connection Status Indicators: Displays whether the device is Connected and the AP is Online.
Refresh Button: Allows users to update client information in real-time.

Exporting Client Event timeline

Step-1: Navigate to the left menu and select Clients. This will display the Clients page

Step-2: Click and enter a selected client page.

Step-3: From the table view, click on the Export icon

Step-4: Find the exported file in the Downloads Folder that is set on the browser that you are currently into. The file name is saved as example: Events List-(All)-(b8a25d988ec7).xlsx

The following information is exported

Column Name	Description
Time	The timestamp when the event occurred.
Severity	The severity of the event (Minor, Major, Critical).
Event	A brief title or type of the event.
Details	A detailed description of the event.
AAA Attributes	AAA radius attributes for the event.
InfraId	The unique identifier for the infrastructure.
InfraCategory	The category of the infrastructure (1: Access Point, 2: Switch).

Renaming Clients with a nickname

Step-1: Navigate to the left menu and select Clients. This will display the Clients page Hover the mouse near the name of the Client in the name column, you will find the edit icon appear, as shown below.

Step-2: In the text box that appears in place of the name, enter the Nickname.

Note: The maximum length of the nickname should not exceed more than 20 Characters.

Step-3: Hover over the client's name to see the full name if the column width truncates it beyond a limit.

For further assistance if you encounter issues, please reach out to Shasta Cloud support.

Article Revision: 3.2