Navigation and User Interface

• Overview of Shasta Cloud's navigation and user interface, including different navigation views: Business, Deployment, and Network View.
• Detailed explanation of tables, their components, and functionality, such as column headers, filters, sorting, and search options.
• Insights into graphing capabilities, including interactive features like time range adjustments, data expansion, and tooltips for detailed analysis.
• Explanation of the hierarchical structure used for network management, including MSPs, Businesses, Venues, and Sub-Venues.
• Guidance on multitasking features, allowing users to open multiple tabs or windows for improved efficiency and troubleshooting.
• Overview of the data export feature, its applications (e.g., analysis, reporting, and diagnostics), and best practices for handling exported datasets.
• Description of list scrolling functionality, including progressive loading for large datasets and best practices for efficient navigation.
• Best practices and troubleshooting tips for various features, such as exporting data, navigating lists, and optimizing graph usage.
• A collection of FAQs addressing common user queries about graphs, tables, tree views, and column settings.
• A brief mention of error codes and how to address connectivity-related issues.

TABLE OF CONTENTS

• Views
• Tables
  • Navigating Tables
  • Sorting Table Entries
• Graphs
• Hierarchies
• Multitasking
  • Benefits:
  • Operation:
• Data Exports
  • Best Practices for Efficient Data Exports
  • Common Issues & Troubleshooting
• List scrolling
  • Best Practices for Efficient List Navigation
  • Common Issues & Troubleshooting

Views

    Shasta Cloud offers three distinct navigation views, which can be switched using the View Selector located at the top-right corner of the user interface, as shown below.

1 - Business View

2 - Deployment View

3 - Network View

Hovering over this area displays the name of the corresponding view, helping users identify it before making a selection.

Each page contains different elements based on the selected view. Detailed information about these elements is provided in the respective page-specific articles.

Tables

Tables are widely used across various pages in Shasta UI to present structured data efficiently. Below is an illustration of a typical table along with its key controls:

Navigating Tables

#1 - Column Header: Displays the names of the currently visible columns.

#2 - Expand/Collapse Hierarchy: If a column supports a hierarchical structure, an expand/collapse icon appears, allowing users to expand or collapse nested data.

#3 - Table View Selector: Allows switching between different available views, such as Hierarchy View or List View, depending on the data type.

#4 - Breadcrumb Menu: Located next to the view selector, this menu provides additional options relevant to the current table view.

#5 - Column Settings: Enables users to show or hide columns as needed. Clicking on this opens a settings window where selections can be made, and changes take effect upon clicking "Apply."

#6 - Quick Filters & Custom Filters: Provides options to refine data using predefined or user-defined filters.

#7 - Search Box: Allows users to search for specific attributes, such as a MAC address, to quickly locate relevant entries. Some column entries may not be searchable.

#8 - Table Display Area: Presents the data based on the selections and filters applied through the controls above.

Refer to the specific page user guide sections to know more about the table capabilities that you are viewing.

Sorting Table Entries

Sorting can be applied to specific columns where supported. To sort:

1. Hover over the column header to reveal the sorting arrows.
2. Click to toggle between ascending and descending order.

After sorting:

This is the appearance of the list view when selected.

Graphs

    The graphing functionality in Shasta Cloud UI provides a powerful and flexible visualization tool for network operators, MSPs, and administrators. The ability to expand graphs, select time ranges, refresh data, and inspect detailed values ensures that users have full control over monitoring and troubleshooting network performance.

• Graphs appear across different pages, either as standalone visualizations or as grouped multiple graphs within a single boxed view (as seen in marker location #1). This layout helps users correlate different metrics within the same context.
• Each graph has an expand icon located at the top-right corner (as seen in marker location #2). Clicking this icon expands the graph into a larger, more detailed view, making it easier to examine trends and fluctuations.
• Users can adjust the time window to view historical data across different periods (as seen in marker location #3). The available time filterstypically include: 
  • 24 Hours – Recent short-term trends.
  • 7 Days – Weekly network performance insights.
  • 30 Days – Long-term trend analysis.
• A refresh icon (as seen in marker location #4) allows users to force an update on the displayed graph(s). This ensures that the latest available data from the Shasta Cloud is fetched, providing close to real-time accuracy.
• Hovering over the graph at any date or data point (as seen in marker location #5) displays extended details. Users can view precise values for the plotted data at a given sample point, helping with deep-dive analysis.
• Legends wherever applicable are also displayed in each graph (as seen in marker location #6)

When a user clicks on the expand icon of a graph, it opens in a larger view for better visibility.

• Time Window Adjustment: As seen in marker #1, the X-axis dynamically adjusts based on the selected time window, ensuring that the displayed data aligns with the chosen period. When the graph expands, it retains the time window setting from the overall view, as shown in marker #5.
• Timescale and Axis Updates: As seen in marker #2, the timescale and date range are recalibrated to reflect the selected period. The axis limits automatically adjust to fit the displayed data, as indicated in marker #3.
• Hover for Details: Users can hover over any point on the graph, as shown in marker #4, to view additional information about specific data points, allowing for a deeper analysis of the plotted metrics.

To focus on a specific time period, users can utilize the +/- adjustment icons or the mouse scroll wheel to zoom in. To achieve precise zooming, position the mouse cursor near the desired time period before using the scroll function.

Another method to focus on a specific time period is by selecting a desired section directly within the graph. As illustrated in marker #1, the user selects the range from March 1 to March 7, and the graph automatically adjusts to display the selected timeframe in a more detailed view.

Hierarchies

Shasta Cloud organizes network management through a hierarchical structure, including MSPs, Sub-MSPs, Businesses, Venues, and Sub-Venues. Users can navigate this hierarchy using the tree viewer by expanding or collapsing the “>” or “v” icons on applicable pages.

Multitasking

    Shasta Cloud provides a seamless multitasking experience by allowing users to manage multiple aspects of their network simultaneously. Users can open different sections of the platform in separate tabs or windows, making it easier to monitor and configure network settings without losing progress on ongoing tasks.

Benefits:

• Increased Efficiency: Perform multiple tasks simultaneously without navigating back and forth.
• Improved Monitoring: Keep critical dashboards open, such as Active Alarms or Firmware Status, while configuring other network settings.
• Enhanced Troubleshooting: Compare different views or logs across multiple tabs to diagnose and resolve issues faster.

Operation:

• Opening New Tabs: Users can right-click on a menu item or link within the UI and select "Open Link in New Tab", enabling them to work on different sections side by side.
• Opening in New Windows: For an expanded view, users can choose "Open Link in New Window", which is especially useful when working across multiple screens.
• Independent Navigation: Each tab or window operates independently, allowing users to perform different tasks such as monitoring alarms, managing firmware updates, and troubleshooting network issues without interrupting their workflow.
• Session Continuity: The platform maintains session persistence across tabs, ensuring that user authentication and settings remain intact when switching between different views.

Data Exports

Shasta Cloud provides a flexible data export feature, allowing users to download information from various system pages in Excel format (.xlsx). This capability helps users analyze, share, and store critical network performance metrics, client data, and device statuses outside the Shasta Cloud platform.

Depending on the data type, the exported content may vary in size, structure, and format. Understanding how to effectively use data exports ensures efficient network analysis and troubleshooting.

Exporting data from Shasta Cloud could serve multiple purposes:

1. Network Performance Analysis – Users can export and review historical client connection data, AP performance, and traffic trends for in-depth analysis.
2. Troubleshooting and Diagnostics – Exported logs help diagnose issues like connectivity drops, authentication failures, or interference.
3. Capacity Planning – Admins can analyze client density trends to optimize AP deployment and bandwidth allocation.
4. Audit and Compliance – Security teams can maintain records of network events for audits or forensic investigations.
5. Custom Reporting – Users can format exported data as per business needs, combining it with external analytics tools.

The exported file structure depends on the dataset. Some reports may contain hundreds of rows, while others (such as event logs) may be large, requiring filtering before export.

Best Practices for Efficient Data Exports

1. Filter Data Before Exporting – Use Shasta Cloud’s filtering options to refine the dataset (e.g., selecting a specific time range or SSID) and reduce unnecessary data.
2. Understand File Size Limitations – Large data sets may be split across multiple exports. If an export fails, try narrowing the date range.
3. Use Date Formats Consistently – Ensure exported date fields are formatted correctly in Excel to avoid misinterpretation.
4. Automate Periodic Exports – If regularly exporting data, consider automating it through scheduled reports.
5. Ensure Data Privacy Compliance – When sharing exports, be mindful of sensitive data such as MAC addresses or user-specific information.

Common Issues & Troubleshooting

• Export Button Not Available – Some pages or table may require user to explore the breadcrumb icon to view the export option, or the table may not yet have the capability to export data from it.
• Excel File Not Opening Properly – Large files may need additional processing time; try reopening with a compatible application. If you face any persistent issues, please reach out to Shasta Cloud Support, we’ll help to export the data for you.
• Data Missing from Export – Some datasets have filters pre-applied; verify if your required filter was applied correctly before export.
• Performance Delays in Large Exports – Consider breaking exports into smaller subsets to optimize system performance. Example, this can be achieved using filters. Shasta Cloud data exporting is tested well to handle about 5000 entries per exports across all tables where exports are supported. If you face any persistent issues, please reach out to Shasta Cloud Support.

Shasta Cloud’s data export feature is a powerful tool for network monitoring, troubleshooting, and reporting. By using exports effectively, administrators can gain deeper insights into their network’s performance, plan for future demands, and ensure compliance with security and operational requirements.

For additional support or troubleshooting, refer to the Shasta Cloud Help Center or contact your administrator.

List scrolling

Shasta Cloud optimizes performance and user experience by dynamically loading list entries rather than displaying all data at once. This progressive loading method ensures faster UI responsiveness, reduces memory usage, and improves browsing efficiency, particularly when handling large datasets.

Instead of loading thousands of records at once, Shasta Cloud displays an initial set of entries. Users can scroll down to load additional pages when prompted by “Scroll to see more”.

Once all available entries are loaded, the system will display a summary such as “Showing N result(s)” to indicate the end of the list.

This method is used in multiple sections of Shasta Cloud, such as:

Client Device Lists – Displaying connected devices in a network.

Infrastructure Lists – Listing APs & Switches across different locations.

Event Logs & Alerts – Fetching system logs without overloading UI.

Best Practices for Efficient List Navigation

1. Use Filters to Narrow Down Data – Instead of scrolling through long lists, apply relevant filters to retrieve specific records faster.
2. Be Patient with Large Datasets – If the list is extensive, allow time for data to load when scrolling.
3. Avoid Rapid Scrolling – Quickly scrolling through lists before they load may cause unnecessary API requests, delaying data retrieval.
4. Check for "No More Results" Prompt – If “Showing N result(s)” appears, all available data has been loaded.

Common Issues & Troubleshooting

1. Data Stops Loading Midway: 
   • Ensure you have a stable network connection.
   • Try refreshing the page to reload the list.
2. List Seems Too Long to Scroll 
   • Use the search function or sorting options to quickly find what you need.
3. Entries Appear Out of Order 
   • Check if sorting is applied; lists are often sorted by default (e.g., by date or name).

For further assistance if you encounter issues, please reach out to Shasta Cloud support.



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